Mutual Respect Policy

At Collier Animal Hospital, we strive to create a welcoming and respectful environment for both our clients and their beloved pets. We believe that mutual respect is fundamental to providing the best care for our animal patients and maintaining a positive atmosphere within our practice.

Our Commitment to Respect

We are committed to treating every client, pet, and team member with dignity, compassion, and respect. Our staff work tirelessly to provide quality care and support to both animals and their owners.

Expectations of Respectful Interaction

To fulfill our commitment to a respectful environment, we ask that all clients adhere to the following
guidelines during their interactions with our team:

1. Communication: Use polite language and tone. If you have concerns or feedback, we encourage you to share them constructively.
2. Patience and Understanding: We understand that veterinary visits can be stressful. Please remember that our staff are here to help you and your pet to the best of their ability.
3. Health and Safety: Be mindful of the safety and well-being of our staff. Aggressive or threatening behavior will not be tolerated.
4. Feedback: We appreciate your input and strive to improve our services. If you have a concern, please bring it to our attention respectfully, and we will do our best to address it.

Consequences of Unacceptable Behavior

While we greatly value our clients, we also prioritize the well-being of our staff. In the event of
behavior we deem disrespectful, including but not limited to harassment, intimidation, or aggression,
we may take the following actions:

● A verbal warning may be issued.
● A written warning may be provided, outlining the specific behaviors that are unacceptable.
● Repeated incidents could result in the termination of the veterinarian-client relationship.

Conclusion

Thank you for understanding our commitment to maintaining a respectful and caring environment at
Collier Animal Hospital. Together, we can ensure that your visits are positive experiences for both
you and your pet.